Refund Policy

1. Overview

This Refund Policy explains how cancellations, refunds, and access changes work for Huanyi Pro subscriptions processed through Creem.

By subscribing, you agree to this policy in addition to our Terms of Service.

2. Billing

Pro is billed monthly at the price shown at checkout (currently $9.9/month unless otherwise stated).

Your subscription renews automatically each billing period until canceled.

3. Canceling Your Subscription

You can cancel anytime from the Manage Subscription portal on your Account page.

After cancellation, you typically retain Pro access and remaining monthly try-ons until the end of the current billing period shown on your Account page (status may display as Pro (canceling)).

Cancellation stops future renewals; it does not automatically issue a refund for the current period unless required by law or covered below.

4. Refunds

If you believe you were charged in error or are unsatisfied with Pro, contact us at support@huanyi.app within 7 days of the charge. We will review good-faith requests and may issue a full refund at our discretion.

Refund requests made more than 7 days after a charge are generally not eligible, except where required by applicable consumer protection law.

When a refund is approved and processed through Creem, Pro access and unused Pro try-ons are revoked immediately upon refund confirmation.

5. Abuse and Chargebacks

We may decline refunds where we detect abuse, repeated refund cycling, or violations of our Terms or Content Policy.

If you dispute a charge with your bank without contacting us first, we may suspend your account while the dispute is investigated.

6. Free Try-Ons

Guest and free registered try-ons are provided at no charge and are not refundable.

7. Changes

We may update this Refund Policy from time to time. Material changes will be posted with an updated effective date.

8. Contact

Refund questions: support@huanyi.app